www.ditl.org

Tyyr wrote:Unless your manager won't back you up and will throw your ass under the bus to appease the customer then chew your ass out over it.

One thing I never did when managing people in that sort of environment was leave tire tracks on my people's backs. I sometimes overruled them, even toward a customer, but never once did I - or would I - ever say that my person was in the wrong or behaved improperly.

Except once, when I had a kid helping an older couple look for music media. When the couple said they weren't sure if their new car had a cassette deck or CD player, my employee just said (aoud,) "What the f**k!" and walked away. I had to reprimand him on the spot... then shared a coffee and a laugh with him later.

Mikey wrote: "What the f**k!" and walked away. I had to reprimand him on the spot... then shared a coffee and a laugh with him later.

You have to admit he was way out of line. I mean, clueless old people just don't know better about modern music system.

Not only that, but the language was appauling. I'm sorry but if your a customer advisor, your position is to be polite and ADVISE the customer. Throwing the elderly couples anger in their face and then effing and blinding about is disgusting.

However, I'm glad he saw error of ways.

Of course he was wrong. After that, though, he became one of my best employees.

Breaking the horse to become the stallion I guess.

Reliant121 wrote:Not only that, but the language was appauling. I'm sorry but if your a customer advisor, your position is to be polite and ADVISE the customer. Throwing the elderly couples anger in their face and then effing and blinding about is disgusting.

Indeed. If some fuckwit's being a fucking idiot on DITL, then I'll call them a fucking idiot (possibly depending on whether or not Deep beats me to it). Life, by and large, is not DITL.

Captain Seafort wrote:

Reliant121 wrote:Not only that, but the language was appauling. I'm sorry but if your a customer advisor, your position is to be polite and ADVISE the customer. Throwing the elderly couples anger in their face and then effing and blinding about is disgusting.

Indeed. If some fuckwit's being a f***ing idiot on DITL, then I'll call them a f***ing idiot (possibly depending on whether or not Deep beats me to it). Life, by and large, is not DITL.

More's the pity...

Sonic Glitch wrote:More's the pity...

Oh yeah? I very much doubt you'd appreciate a world dominated with characters like me and Deep. Aggressive, intolerant, and frequently downright rude. I certainly wouldn't.

Captain Seafort wrote:

Sonic Glitch wrote:More's the pity...

Oh yeah? I very much doubt you'd appreciate a world dominated with characters like me and Deep. Aggressive, intolerant, and frequently downright rude. I certainly wouldn't.

But you two aren't the only ones on the forum.

In fact, 2 out of 500 is a rather fine number.

stitch626 wrote:In fact, 2 out of 500 is a rather fine number.

2/500 of the members, but 1/10 of the posts, which is a significant chunk.

Fair point.

Ah, the customer. When they're polite, i have no problem helping them out. And admittedly, 99% of the ones I encounter are nice. The other 1%... ho, boy.

Doesn't help the management's fucking spineless concerning them.

stitch626 wrote:

Captain Seafort wrote:

Sonic Glitch wrote:More's the pity...

Oh yeah? I very much doubt you'd appreciate a world dominated with characters like me and Deep. Aggressive, intolerant, and frequently downright rude. I certainly wouldn't.

But you two aren't the only ones on the forum.

In fact, 2 out of 500 is a rather fine number.

Indeed. You forget, I live in the US so most of our news media is dominated by types like you and Deep. I'm already used to this. 2/500 is better than (or even 2/20 if we want to limit it to the "Active" posters) is better, IMO than what we have now.

You know, the other day one of the girls I work with had a client physically threaten to come up into our office, drag her by the hair out into the parking lot, and knock out her front four teeth. That's pretty specific and graphic. The girl started crying. The manager shrugged it off, not wanting to lose the customer, but the person threatening her was the customer's girlfriend. I suggested he 86 the girlfriend from the premises for the saftey of the girl, be he didn't want to antagonize the client whose bought three cars from us.

End result, the girl put in her two weeks notice.

Can't blame her. Her boss hung her out to dry.